Guerlain Spa

Christina Berliner

I love the Guerlain Spa! Maria gave me a deep tissue massage yesterday and it was quite possibly the best massage I have received to date. Highly recommend!

Raina Ali-Ansari

I ended up coming here as a result of a birthday treat to myself. Didn’t know what to expect since this was my first time here, and I’ve become a bit cynical of luxury spas in NYC. However, this was probably my favorite luxe spa experience in the city, hands down. Ana Cristina was attentive and really worked on areas that were tense. It was a great massage, and would highly recommend if you’re looking for a deep muscle massage. Afterwards, I went to their in house beauty shop, which was also a great experience. Gabby was excellent! She was very knowledgeable about the brand and didn’t try to sell me anything, but I ended up purchasing products because why not? At the end, I had an issue that occurred with my card where the system charged me for much more, but Gabby was able to resolve and really went above and beyond to help rectify the error. She even followed up a few days to confirm if everything was resolved with my bank. I normally don’t post reviews, but because of how well they handled a complicated situation and went above and beyond to make sure I had a great experience, even if things were out of their hands and were a result of a technical issue, I was compelled to write one. Will definitely be back here whenever I am in need for another massage/want to treat myself. And thank you to the staff for an amazing experience!

Stephanie Hendricks

This is my second year here. Both of my experiences were great and very relaxing! Cant wait to do it again!

Noura KSH

Ina Budnik

I received a gift card for Signature massage for my bday and was very excited to try this place out. However, my experience was extremely disappointing for the price you pay and I will never come back or recommend this place to anyone. Guerlain Spa is located inside The Plaza but besides that, there is nothing special about it. I came 15 min before my appointment and was greeted by the front desk who gave me some form to fill out and asked me to wait. I was waiting for about 10-15 min and no one offered me water or any beverage. It was August in NYC with super hot and humid weather. You would think at a place who positions itself as luxury someone would offer you at least water. The dressing room is extremely small and no privacy between where you undress and main entry where people come in from the main hallway. There was a curtain but the lady who let me in made a point to open it fully and tyed it to the wall. That was a bit weird. Was not it the point to have the curtain down for privacy? The waiting room was pretty small with people waiting there for their turn to be called for a massage. Again, no one offered me a beverage when I waited for my massage for another 10 min or so. I thought there was a steam room that you could use after your massage but noone actually showed it to me. I did see it was there after I explored the area but I was not sure if it was open to use. When I was taken to my room for massage, I was told about all the extra services that I could add to the massage. No prices, no other information was shared so I had no idea what all of these services meant and price points. I asked about Deep Tissue and I was told deep tissue was extra (later I looked and saw that signature and deep tissue were the same price). I decided to stick to Signature Massage. The massage was very underwhelming. Like that was barely any effort put. Just some oils and light touches. Worst massage I ever got. After the massage I was asked if I wanted some beverage (finally) and I was directed to the lounge room (same place where we waited before massage). The room was so crowded. Like all seats were taken, not relaxing at all. Men, women, couples - we were all in this small lounge room trying to “relax”. Needless to say it was not very relaxing to sit next to people in robes I don’t know. I quickly finished my drink and left. At the front desk during check out I mentioned I had a gift card. A young man who was checking me out said that 20% is what I should minimum pay as a tip. Interesting approach to tipping when you can provide mediocre experience and still collect at least 20% tip on $300+ 90 min massage service. I didn’t want to argue and said ok. He already had my card on file (you cant make an appointment without one). The lady standing next to him quickly looked at his computer screen and pointed out to him that tip was already covered by the person who purchased a gift card for me. I didn’t know that because the email only shows you type of service you are gifted and nothing else. If she was not there, he would gladly collect additional $70+ in tip on top of what already been collected. Overall, this is not the luxury experience you would expect from a place located inside The Plaza and charging high prices for the service. Take your money elsewhere.

Daye Kim

Low quality and she thrown the pillow during the massage. I could hear big sound.

Lisa Beagley

Beautiful space. Calming, spacious, ultra luxe. I had a 90 minute deep tissue massage with Ana Christina, she was wonderful - very strong hands and fantastic technique. The massage table is heated which was something I’d never experienced before. Tea, water and champagne are offered after the treatment. Lovely showers and a sauna in the changing area so you can take your time getting ready afterwards. The price is very steep but without a doubt this is a five star experience in the heart of New York, and you feel a million miles away from the busy city.

Brittany Pillard

Incredibly relaxing and soothing massage with Zoraida today. Highly recommend!

Rosemary (nycstylecannoli)

An amazing facial experience at the Spa in classic Plaza hotel. Total relaxation with wonderful service. The bee facial was fantastic for my skin. It actually glows after the treatment. If you are looking to pamper yourself, this would be a great choice.

Rhonda Buzzbee

I had an underwhelming deep tissue massage with Hanako. She spent 40 minutes slathering my body with oil (zero massage or pressure) and 20 minutes jamming her thumbs into my muscles with no apparent skill or precision. Before getting the treatment I had no problem areas, but I left with a painful tweaked back muscle...definitely the sign of an unskilled masseuse. I also developed a rash all over my arms despite showering off immediately afterwards, which brings me to the womens locker room. The spa itself is beautiful, but the locker room needs a renovation. There is no sauna, the steam room smelled like mildew, and the white shower curtains on the two shower stalls were covered in orange/pink mildew. I should have brought my own flip flops because there was only one size available (XL) and it was like walking around in clown shoes. Lastly, despite requiring visitors to be vaccinated, I was not asked for my vaccination card while there. Unlike most other NYC spas, this one does not require staff to be vaccinated and only tests them once every two weeks.