Name
The Club
Website
http://www.theclubandspabristol.co.uk/Phone
Location
30 reviews
Omkar Bhagat
Love the facilities here specially the pool and the jacuzzi. Span is great decent rates, check it out ;)
Nataniel Vendler
Nick at the reception was very friendly and helpful. Sauna, steam room, pool and jacuzzi were top grade. Well done!
Sarah Sarjeant
Was given a gift voucher for the spa. So spent a further £105 to take a friend. Last visited this place in 2015 and was not impressed so hoped that this time it would have improved. Unfortunately not. I phoned the spa upwards of 30 times to try to book the spa day. Left 4 messages on their answer phone yet no one ever called back. The phone was answered twice, the first time I was given incorrect information and no booking. The second time I was promised a call back, didnt happen. So I had to drive 10 miles to the spa to try to book in person. So, arrived at the spa today, the decor was exactly the same, 7 years later, but very tired, paint peeling off the walls in the pool area and mould. The saunas were old, dirty with rubbish on the floors and under the seats, the changing rooms were dirty, lockers old and infirm, and padlocks didnt work, so we were given duplicates, took at least 30 mins to get everything sorted before we could start enjoying our day, several of the facilities, outdoor jacuzzi, indoor steam room etc not working . Went to the club for lunch, which was booked for 1pm, took more than 40 mins to receive our food, which was cold. Complained and food taken away, food returned, the same food, same temp, we ate it because we had a massage booked and if we had complained again then we would have been late. We were given an extra glass of cheap bubbly as a sorry but the whole standard was shocking, we werent asked if the food was OK at second serving, we were actually glared at when we asked why the food was so late and we were disappointed to see that our waitress was dressed in tatty jeans t shirt and trainers when we are supposed to be in a high star, hilton hotel. The massage was lovely, very relaxing but vastly over priced and did just about last the full time. Asked in the entry form, would you like to become a member? Not in a hells chance!! Today has cost £210 no value for money, no standards whatsoever grubby, tired venue and poor service, utter waste of money, for that cost I expected a lot more. Save your money and go to a decent modern establishment where customer care matters. I will not be returning and if I ever have the bad luck of receiving another gift voucher I will put it in the bin, or throw it under the sauna seat with the rest of the rubbish
